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Posted by Mnn on 27th Mar 2012

I wonder if you've ever eokrwd in a call center. It is easy to say staff for high call volumes but when call volumes are low in the morning and night and high midday when a portion of the employees are at lunch, it is a lot more difficult to adequately cover higher-than-normal call volumes. If you staff for the midday volumes, there isn't enough work to go around in the morning and at night. I challenge you to write a companion piece of caller tips to give businesses the opportunity to give them good customer service. e.g. don't call at noon on a Monday, don't call from your car about a computer issue, gather all your information before you make the call, etc.