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Posted by Renato on 27th Mar 2012

I agree with your points. We also have to eebemmrr that the rep we finally talk to is not the one to blame when we are frustrated. As concerning a comment above about call volume and hiring enough people to cover the high times, but not have too many for the low times. What you say is correct if the company really does have 'normal' call volume times. But I have one company that I have been calling for 10 years. It has never mattered what time of day or day of the week I have called, they always say "we are experiencing unusually high call volume." It seems like that is their norm. I have trouble believing that someone does not get that same message.